FAQs — Please read before making a reservation
Do You Require A Deposit?
We require a one-night deposit for all boarding reservations. This deposit is refundable if you choose to cancel 48 hours before your pet’s reservation, but it is non-refundable if you cancel within 48 hours of your pet’s reservation.
Can My Dog Board If They Don’t Get Along With Other Dogs?
Yes, they can! We offer private potty breaks and private playtimes for dogs that enjoy the attention of humans rather than other dogs.
Does My Dog Need To Come In For An Evaluation Before They Can Stay Here?
If you would like your dog to participate in group play while being boarded, we highly encourage you to sign up for a day of daycare beforehand so we can introduce them and see which group they fit best in. The first time we take your dog to playgroup, we will give them a slow introduction and evaluate them then. If, for any reason and at any time, we decide your dog is not a good fit for playgroups, we will let you know and discuss private playtimes instead.
How Many Dogs Are Allowed In Group Play At One Time?
To keep a safe play environment, we maintain staffing ratios of one staff member for every 15 dogs. We never exceed more than 30 dogs in one playgroup. We also have one of the largest play yards in Colorado, so your dogs will have room to run and spread out!
What Should I Bring For My Pet’s Stay?
We provide food/water bowls, cots, blankets, bedding, and toys for all pets staying here. We do not recommend bringing anything besides your pet’s food, treats, and leash. If your dog needs a slow feeder, please let us know at check-in, and we can provide one during meal times.
Can I Bring My Pet’s Own Food?
Yes, you can bring your pet’s food! We recommend you bring your pet’s food in meal-portioned bags to ensure they have enough food for their entire stay. My Pet’s Place can provide food at $1 per feed if preferred. We charge a $20 storage fee for large dog food bags and containers.
Is There A Specific Time I Need To Drop My Pet Off?
You can drop your pet off anytime during our regular business hours.
Is There A Specific Time I Need To Pick My Pet Up By?
You can pick your pet up anytime during our regular business hours. To avoid our late checkout fee of $15 per pet, you must pick them up by 2 p.m. on their last day if they are here for boarding.
Can I Have A Friend Pick Up Or Drop Off My Pet?
Yes. If you are having someone drop your pet off for you, confirm all your pet’s boarding information (feeding, medication, etc.) either online or over the phone ahead of time. For pick-up, make sure you add whoever is picking up as an authorized pick-up person. You can do this either online or over the phone.
I Have A Pet That Requires Medication, Can They Still Be Boarded?
Yes, our staff is trained to administer medications to both cats and dogs. All medication brought with your pet must be in a labeled prescription bottle with the pet’s name and the correct dosage. If the dosage on the bottle is different, we require a note from their vet. We also ask that you provide pill pockets for the medications. There will be an additional daily charge of $1 per day for administrating.